I haven’t received confirmation of payment – what should I do?
Email receipts with confirmation of payment are automatically sent out from the email address firstname.lastname@example.org, so if you can’t see an email in your inbox, do check your spam folder. Please add my email address to your whitelist/email safe list to prevent future emails ending up in spam.
How do I know what my login details are?
Your login details will be sent to you directly from my website. The email address to look out for is email@example.com.
How do I find the members’ area?
The members’ area is located at www.dinabehrman.com/customer-login. You can also navigate to this by clicking on ‘Members Login’ from the website’s main menu
My username/password isn’t working, what should I do?
Try searching your inbox to find the email from firstname.lastname@example.org and double check you’re entering the correct details. Make sure you check the box next to ‘remember me’ to stay logged in.
Ok, I’ve tried that and it’s still not working…
Try clearing your cache and logging in again, or try loading the members’ page in a different browser.
Oops, I’ve forgotten my password…
Click the ‘Lost your password?’ link to reset your password. You will receive a link to create a new password via email. Keep an eye out for the email, and check your spam folder if it doesn’t come through immediately. It will be sent from the email address wordpress
Ok, I’m in. How do I stay logged in?
On the login page there is a small check box next to the words ‘remember me’. Tick the box to make sure you stay logged in.
I’ve got access to the course materials, but I’m having trouble viewing the video/webinar, what should I do?
Try downloading www.videolan.org, which allows you to view almost any kind of media file.
If you continue to have problems with logging in or accessing the material, please email email@example.com.